RGER Global People Strategy Rollout
Aligning culture, communication, and care to power business performance
📈 13% YoY business growth | 🧠 78.7 engagement score | 🔄 <10% attrition, saving $2.3M | 🏅 Gold LPI Accreditation + Disability Confident Status | 🌟 27% internal mobility
🔍 The Challenge: Turning Strategy Into Something That Sticks
The business was growing quickly. But the people strategy wasn’t landing consistently across regions.
Teams lacked a shared understanding of what the strategy meant for them. Initiatives around recognition, wellbeing, DEIB, and growth were strong — but often seen as separate programs instead of one connected experience. Managers needed practical tools to lead with clarity. And leaders needed a message that turned HR theory into something people could believe in, remember, and act on.
📌 Background: Bringing Cohesion to the Employee Experience
After a period of transformation, it was time to align every part of the employee journey into a single, people-first roadmap.
The Global People Strategy at Reward Gateway | Edenred was built to connect every touchpoint — recognition, wellbeing, DEIB, growth, communication — into one clear story.
I led the internal rollout, transforming the framework into something human, actionable, and real. My goal was simple: turn vision into everyday behavior.
🛠️ My Role: Messaging, Comms, and Cultural Activation
I led the end-to-end strategy for messaging, content, and engagement, making sure the People Strategy didn’t just live in a slide deck. It showed up in how we communicate, lead, and celebrate success. Key Projects included:
Reward Gateway People Strategy 2024
Core Messaging Toolkit
Translated EVP and strategy pillars into plain, people-first language
Developed toolkits for people leaders to cascade the message with clarity and consistency
Content & Channel Strategy
Launched At the HeaRt of It, an internal podcast on wellbeing, growth, and purpose
Featured employees, leaders, and external guests across two seasons
Extended through toolkits, internal blog posts, and manager resources
Integrated strategy messaging into key moments like onboarding, development programs, and global town halls
At the HeaRt of It People Podcast
Recognition & Engagement Activations
Led the Appreci8 relaunch — 15,530 recognition moments and 3,814 monetary awards
Created Strategic Goal eCards to connect recognition with business impact
Launched the HEART Awards to spotlight inclusion, wellbeing, and peer support
DEIB Integration
Embedded EP!C Networks and DEIB goals directly into the People Strategy
Partnered with nine employee communities to co-create inclusive campaigns and celebrations
💥 The Results: A Strategy People Could Believe In
This wasn’t just an internal rollout. It was a mindset shift.
📈 13% increase in business performance year-over-year
🔄 Attrition under 10%, saving an estimated $2.3 million in turnover costs
🧠 78.7 employee engagement score
🌟 27% internal mobility, with 25% of roles filled through internal promotions
🏅 Achieved Gold LPI Accreditation and Level 1 Disability Confident status
💬 Produced 300+ comms touchpoints to embed strategy across the employee experience
❤️ Why It Matters
A strategy only works when people see themselves in it.
This one worked — not because of the framework, but because we brought it to life. We aligned teams around a shared purpose, gave leaders the tools to lead with clarity, and helped every employee feel part of something bigger.
This was culture in action, with business results to match.
